General Terms and Conditions
🌴 Villa Carolina – General Terms and Conditions for Temporary Rental
Welcome to Villa Carolina (part of Ayo Bonaire). To make expectations clear on both sides, we have drawn up the general terms and conditions below. By completing a booking via our website or via an affiliated booking platform (such as Booking.com, Airbnb, Micazu or VRBO), you automatically agree to these terms.
1. Definitions
- Landlord: Villa Carolina (managed under Ayo Bonaire), located at Kaya Den Haag 35, Kralendijk, Hato, Bonaire.
- Tenant: the (legal) person who rents the accommodation and/or makes the booking, as well as their co-tenants/guests.
- Accommodation: the holiday home (Villa Carolina), including the garden, the private pool, the parking spaces and the associated inventory.
- Agreement: the rental agreement between Tenant and Landlord concerning the temporary rental of the Accommodation.
2. Formation of the Agreement & Booking
1. A binding agreement is formed as soon as the booking has been placed by the Tenant and confirmed in writing or by email by the Landlord.
2. When booking, the Tenant is obliged to provide the exact details of all accompanying guests. Only guests registered in advance are entitled to stay in the Accommodation.
3. Payment Terms
1. Direct bookings (via ayobonaire.com): After booking, a deposit of 25% of the total price must be paid within 48 hours of the invoice date. The balance (75%) must be credited to the Landlord's bank account no later than 4 weeks before the planned arrival date.
2. For bookings made within 4 weeks of arrival, the full price must be paid immediately and in one go.
3. Bookings via booking platforms (OTAs): the payment and collection terms of the platform through which the booking was completed apply.
4. If the payment deadlines for direct bookings are exceeded, the Landlord has the right to cancel the booking. In that case, deposits already paid will be handled in accordance with the cancellation terms.
4. Cancellation Terms
1. If the Tenant cancels the agreement, the following terms and cancellation fees apply (unless the booking platform used mandatorily prescribes other terms):
- Cancellation at least 30 days before the check-in date: the Tenant receives 100% of the total booking amount back.
- Cancellation between 30 and 14 days before the check-in date: the Tenant receives 50% of the total booking amount back.
- Cancellation less than 14 days before the check-in date or no-show: no refund is possible (100% of the total booking amount is due).
2. We advise the Tenant to always take out good, adequate cancellation insurance to cover unforeseen cancellations (for example for medical reasons or changed flight schedules).
5. Arrival, Departure & Deposit
1. Check-in & check-out: Standard check-in is from 3:00 pm. Standard check-out is between 10:00 and 11:00 am.
2. Early/late stay: An early check-in or late check-out is only possible subject to availability and must be agreed and confirmed in writing in advance at the applicable rates.
3. Deposit: The Landlord reserves the right to require a deposit on arrival or for stays longer than 2 weeks. If unreported damage is found, it will be handled and claimed exclusively via the booking platform concerned or the insurance.
6. Use of the Accommodation & House Rules
1. The Tenant undertakes to use the Accommodation in accordance with the current House Rules, as published on ayobonaire.com. The House Rules form an integral part of this agreement.
2. It is strictly forbidden to organise parties, gatherings or events in or around the Accommodation. In the event of a breach, the Landlord has the right to terminate the agreement with immediate effect.
3. Pets, smoking indoors and the possession or use of drugs are not permitted under any circumstances.
4. Electricity and water consumption: The rental price includes normal consumption of 150 kWh of electricity and 10 m³ of water per week. Any excess consumption will be charged afterwards at a rate of $0.70 per extra kWh and must be paid on departure or will be settled via the booking platform used.
7. Liability & Third-Party Liability Insurance
1. The Landlord accepts no liability whatsoever for loss, theft, damage or injury of any kind caused to or suffered by the Tenant and their guests during or as a result of the stay in the Accommodation.
2. Use of all facilities, including the private pool and the pool house, is entirely at the Tenant's own risk.
3. The Tenant is legally liable for all damage caused by themselves or their guests to the Accommodation, the inventory or the surrounding garden.
4. Damage covered by the Tenant's private third-party liability insurance cannot be recovered from the Landlord and must be handled exclusively via the Tenant's own insurer.
8. Emergencies, Force Majeure & Outages
1. Unexpected temporary disruptions or outages in the supply of electricity, water, internet (Wi-Fi), the operation of the water pump or other household appliances that are not the Landlord's fault are considered force majeure.
2. Brief disruptions, temporary island-wide outages or defects beyond the Landlord's control do not in principle entitle the Tenant to unilateral cancellation, early departure, a refund or compensation, provided the Landlord demonstrably makes every effort to resolve (or have resolved) the situation as quickly as possible.
3. Should the Accommodation become completely unusable before or during the stay due to extreme and unforeseen force majeure (such as natural disasters or serious damage to the property), the Landlord will offer a suitable alternative or refund the unused days pro rata.
9. Early Termination by the Landlord
The Landlord reserves the right to terminate the Agreement early with immediate effect and to deny access to the Accommodation (eviction), without the Tenant being entitled to any form of refund or compensation, if:
- there is serious nuisance to the neighbourhood (such as noise after 10:00 pm or organising parties);
- the Tenant repeatedly or seriously violates the House Rules or provisions of these General Terms and Conditions;
- there is wilful destruction or serious neglect of the Accommodation or the garden.
10. Applicable Law & Disputes
1. The Agreement and these General Terms and Conditions are governed exclusively by the law of Bonaire (Netherlands Antilles / Caribbean Netherlands).
2. Any disputes arising from or related to this Agreement will be submitted exclusively to the competent court of first instance on Bonaire.
