Frequently asked questions

Simply book through our website. Choose your dates and pay directly and securely with your credit or debit card via our Stripe payment system. While booking, you can also ask questions and add extra services, such as car rental, the full-fridge service, or an early check-in or late check-out.

For a direct booking, you pay a 25% deposit within 48 hours. The remaining balance (75%) is due no later than 4 weeks before arrival. If you book within 4 weeks of arrival, you pay the full amount at once. If you book via Airbnb or Vrbo, that platform's payment terms apply.

Please note: payments in a currency other than euros may be subject to exchange rate differences or transaction fees.

Plans can change, we understand that. If you cancel 30 days or more before arrival, you receive a full refund. If you cancel between 30 and 14 days before arrival, you receive a 50% refund. Within 14 days of arrival, unfortunately a refund is no longer possible. We recommend taking out cancellation insurance. If you book via Airbnb or Vrbo, that platform's terms apply. Everything is set out in our general terms and conditions.

Yes, the minimum stay at Villa Carolina is 3 nights. Through the website you can book up to 90 nights. Would you like to stay even longer? Just get in touch with us and we'll look at the options together.

Check-in is from 3:00 pm. Check-out is between 10:00 and 11:00 am. Would you like to arrive earlier or leave later? Read below how that works.

Does your flight arrive early? If the villa is free that day and it fits our host's schedule, you can check in from 10:00 am for €40 / $45. You can request and pay for this directly when booking. If it unexpectedly isn't possible after all, you get the full amount back. Deciding at the last minute? Then you can easily arrange it via a Tikkie payment request, bank transfer or in cash with Milly.

Is your flight leaving late? If no new guests are arriving that day, you can check out until 8:00 pm for €65 / $75. You can add this when booking or arrange it at the last minute via a Tikkie payment request, bank transfer or in cash with Milly. If it unexpectedly isn't possible after all, you get the full amount back. In consultation with Milly, you can store your luggage in the pool house on the day of arrival or departure.

Our host Milly will welcome you at Park AyoBonaire (Kaya Den Haag 35). She will hand you the keys and show you around. So please let Milly know in advance what time you expect to arrive. That way you won't have to wait and your holiday can start right away.

When you leave, we ask you to pack your belongings, do the dishes and take out the rubbish. Milly will go through a short checklist with you and collect the keys.

Would you like to stay a little longer? How lovely! Get in touch with us as soon as possible. We'll do our best to extend your stay, depending on availability.

Villa Carolina has 2 bedrooms and 2 bathrooms and sleeps 4 people plus 1 baby. You have your own 50 m² private pool with sun loungers, a fully equipped kitchen, bed linen, a starter set of towels, fast Wi-Fi, a smart TV, a washing machine and some books and games. Normal use of water and electricity is included (150 kWh and 10 m³ of water per week). You can find more details in the house rules.

Yes, there are 6 parking spaces reserved exclusively for AyoBonaire guests.

Pets are not allowed. Smoking is only permitted outside, and please don't leave any cigarette butts behind.

Yes, 1 baby cot is available.

Yes, there is a brand-new washing machine. Please bring your own detergent.

No, there is no BBQ. Tip: a disposable BBQ works too. Just use it somewhere it won't leave burn marks.

Absolutely! There is a lovely breeze all day long. The bedroom windows and the doors to the front terrace have shutters, so the wind can blow through the house. Each bedroom has a brand-new air conditioner, and there is a ceiling fan in the living room and the bathrooms. There is also a portable fan. Tip: switch off the air conditioning when you leave the room and keep windows and doors closed while it's on.

There are 2 steps up into the villa. After that, everything is on one level and every room is easy to reach.

The bedrooms have roller blinds that keep out most of the light. When the sun is shining brightly, a little light may still come in through a small gap.

Yes, there are several smoke detectors. Better safe than sorry!

There is a smart TV in the living room. You can watch TV and stream via Netflix, Amazon Prime and other apps. Log in with your own account and don't forget to log out again when you leave.

No worries! If something isn't right, contact our host Milly straight away. She will help you quickly.

Definitely. The nearest supermarket is about a 10-minute walk away and several restaurants are within a 20-minute walk. The large supermarkets are just a few minutes' drive away.

The large supermarkets are open every day:
Monday to Friday: 08:00 - 20:00
Saturday and Sunday: 08:00 - 18:00

Yes. The villa is cleaned thoroughly and professionally before every new guest. Staying longer than 2 weeks? Then we schedule a mandatory interim cleaning every 2 weeks, including fresh bed linen and towels. This costs €110 / $120. Would you like an additional cleaning on top of that? We're happy to arrange it for an extra charge.

Every Tuesday morning. Put the green bin out by the road on Tuesday morning before 09:00, and not earlier: the donkeys find the rubbish very interesting too and sometimes pull the bins open!